Frequently Asked Questions

Q1. I have never stayed in a self catering villa before, what is supplied?

A1. All linens and towels are supplied. Starter quantities of toilet tissue, soap and trash bags are supplied but you may need to replenish these during your stay.

Q2. How easy is it to find the villa?

A2. In the Welcome pack that you will receive before you travel will be full directions to the villa, we will also give you the full address including the zip code in case you have a navigation system (GPS) in the car.

We also give you our phone numbers in case you need directions en-route.

Q3. When is the villa cleaned?

A3. The villa is cleaned before you arrive and also on your departure. Should you require a mid stay clean, this will be an extra cost. Please contact us and we will be happy to organize it for you.

Q4. Are hairdryers supplied?

A4. All our homes are equipped with Hairdryers.

Q5. Do we need to do anything with the pool?

A5. No, our Pool Maintenance team will visit the villa once a week to ensure that the pool is cleaned. If you have any problems with the pool during your stay, please contact us .

Q6. Are pets allowed?

A6. In some of our homes, the owners do allow small dogs or cats,  please contact us for further details.

Q7. Can we book a non-smoking villa?

A7. All our homes are non-smoking.

Q8. Our flight home is not until the evening, do we still have to check out at 10am?

A8. Please  contact us if we can accommodate a late check out, we will be delighted to help you.

Q9. Is 4pm the earliest time we can check in?

A9. Again,  please contact us, if it is possible we will do our best to help.

Q10. Can I hire golf clubs in the area?

A10. Most of the golf courses in the area can organize for the hire of clubs, as with all golf courses, there is a dress code that must be adhered to, contact the golf course for further details.

Q11. I have seen lots of offers for free theme park tickets, are these genuine?

A11. Many of these offers entail going for a time share presentation, if you are interested in Timeshare , then by all means, if you are not, beware, the selling tactics are quite aggressive.

We generally recommend that you buy your tickets through reputable outlets, we work with KGS, who can actually deliver the tickets to your villa. Click here to purchase tickets at special rates just for our customers.

Q12. If we need any assistance while we are at the villa, who do we call?

A12. All our contact numbers are provided in the Villa. We will also call a day or so after you arrive to make sure everything is ok and to answer any questions that you may have. Our contact information is also available on our website  contact us.

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